Privacy Policy
Your privacy matters to us. This policy explains how Tratsym collects, uses, and protects your personal information when you use our handstand training platform.
Information We Collect
Personal Information You Provide
When you create an account with Tratsym, we collect information that you voluntarily provide to us. This includes your name, email address, phone number, and any profile information you choose to share. We also collect information when you contact our support team, participate in surveys, or engage with our community features.
- Account registration details including name, email, and chosen username
- Profile information such as fitness level, handstand experience, and training goals
- Communication preferences and notification settings
- Payment information processed securely through third-party payment processors
- Progress tracking data including workout completion, skill assessments, and personal records
Automatically Collected Information
Our platform automatically collects certain technical information to improve your experience and ensure security. This includes device information, IP addresses, browser types, and how you interact with our services. We use cookies and similar technologies to remember your preferences and provide personalized content.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our handstand training services. Your data helps us personalize your training experience, track your progress, and connect you with appropriate instructional content.
- Providing personalized handstand training programs based on your skill level and goals
- Tracking your progress and providing feedback on your development
- Sending you important updates about your account and our services
- Improving our platform through analysis of usage patterns and user feedback
- Ensuring platform security and preventing fraudulent activities
- Providing customer support and responding to your inquiries
We never sell your personal information to third parties. Your training data and progress remain confidential and are used solely to enhance your handstand learning experience.
Information Sharing and Disclosure
Tratsym takes your privacy seriously and limits information sharing to specific circumstances that benefit your training experience or are required by law. We may share aggregated, non-personally identifiable information for research and improvement purposes.
Service Providers
We work with trusted third-party service providers to deliver our platform's functionality. These partners include payment processors, cloud hosting services, and analytics providers. All service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests from government authorities. This includes complying with subpoenas, court orders, or other legal processes when we believe in good faith that disclosure is necessary.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure data transmission, regular security audits, and employee training on data protection.
- SSL encryption for all data transmission between your device and our servers
- Encrypted storage of sensitive information in secure, access-controlled databases
- Regular security assessments and vulnerability testing
- Strict access controls limiting employee access to personal information
- Multi-factor authentication for administrative access to our systems
Your Privacy Rights
As a Tratsym user, you have several rights regarding your personal information. These rights ensure you maintain control over your data and can make informed decisions about your privacy.
Access and Portability
You can request a copy of all personal information we have about you. This includes your account details, training progress, and any other data associated with your profile. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.
Correction and Updates
You can update most of your personal information directly through your account settings. For information you cannot modify yourself, you can contact our support team to request corrections or updates. We'll process these requests promptly to ensure your information remains accurate.
Deletion Rights
You have the right to request deletion of your personal information, subject to certain limitations. We may need to retain some information for legal compliance, security purposes, or to fulfill contractual obligations. When you delete your account, we remove your personal information while retaining anonymized data for platform improvement.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Until account deletion + 30 days | Service provision and support |
| Training Progress Data | Until account deletion + 90 days | Progress tracking and recommendations |
| Payment Records | 7 years | Legal compliance and tax purposes |
| Support Communications | 3 years | Customer service and dispute resolution |
Cookies and Tracking Technologies
Tratsym uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our platform is used. You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.
Types of Cookies We Use
- Essential cookies that are necessary for platform operation and security
- Preference cookies that remember your settings and customizations
- Analytics cookies that help us understand how users interact with our platform
- Performance cookies that help us optimize loading times and user experience
International Data Transfers
Tratsym operates primarily in the United States, and your information may be transferred to and processed in the US or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers, including contractual protections and compliance with applicable privacy frameworks.
Children's Privacy
Our platform is designed for users aged 16 and older. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we'll notify you through email or prominent notices on our platform. We encourage you to review this policy regularly to stay informed about how we protect your information.
Minor updates that don't affect your rights or our data handling practices may be made without advance notice. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Contact Information for Privacy Matters
If you have questions about this privacy policy or how we handle your personal information, please don't hesitate to reach out to us. We're committed to addressing your privacy concerns and ensuring you feel confident about using our handstand training platform.